Overview

1. The Bell Captain will ensure total guest satisfaction and comfort of guests.
2. He/She will supervise staff to ensure compliance of all hotel policies and procedures.
3. Supervises the transport of luggage and inspecting rooms as guests check in.
4. Provides guests with information about local attractions
5. Manages bell staff by setting work schedules, assigning duties and supervising day-to-day work.
6. Interviews, hires and trains new bell staff according to job specs and conduct performance reviews and skills training.

Responsibilities

The bell captain must enjoy working with people in a service capacity, which requires good listening and problem-solving skills.

• He/she must commit to service excellence and have a natural ability to inspire staff to make guests their top priority.
• Have tact and poise to respond quickly to guest problems and staff conflicts
• Have excellent communication and time management skills
• Have attention to detail and the ability to supervise others.

Qualifications

• High School diploma or equivalent and/or experience in a hotel related field preferred.
• Must have a valid driver’s license and pass a Motor Vehicle Record (MVR).
• Any position required to drive company or guest vehicles will be subjected to pre-employment and random drug testing.

• High School diploma or equivalent and/or experience in a hotel related field preferred.
• Must have a valid driver’s license and pass a Motor Vehicle Record (MVR).
• Any position required to drive company or guest vehicles will be subjected to pre-employment and random drug testing.

The bell captain must enjoy working with people in a service capacity, which requires good listening and problem-solving skills.

• He/she must commit to service excellence and have a natural ability to inspire staff to make guests their top priority.
• Have tact and poise to respond quickly to guest problems and staff conflicts
• Have excellent communication and time management skills
• Have attention to detail and the ability to supervise others.