JOB SUMMARY

Responsible for providing prompt, friendly and courteous service to our guests. Answering high volume of phone calls. Also responsible for supervision, training, scheduling discipline and development of staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES (May include, but is not limited to the following)

• Constant writing of luggage tags, storing and retrieving luggage for our guests
• Loading & unloading of luggage from vehicles
• Direct one on one contact with guests, requiring patience & good communication
• Greet, assist & direct all guests. Requires polite and professional telephone manner
• Requires skills to interview, discipline, review, and to adjust grievances with sound judgment
• Requires constant decision-making regarding operation of area, delegating daily tasks to staff members
• Requires patience and understanding individual personalities. This includes gaining respect of individuals by respecting their needs and rights as employees and providing consistency to all individuals under your supervision
• Assist in developing policies and goals
• Must be aware of any changes in policy and law
• Requires regular and predictable attendance in accordance with Bell desk policies
• Other job related duties as assigned
• Exemplifies our core values, family style service, our mission and vision
• Exemplifies our DEI (diversity, equity, inclusion) culture
• Perform other job related duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES

• Understand and comply with all company and department regulations, policies and procedures
• Ability to read, write, and communicate verbally in English
• Requires skill in establishing and maintaining effective working relationships with staff
• Responsible for proper uniform attire and proper name tag
• High School diploma or equivalent

PHYSICAL DEMANDS AND WORK ENVIRONMENT ( May be required in order to perform the essential functions of the position)

• Ability to stand for long periods of time
• Receives a high volume of phone calls
• Frequent pushing, pulling, bending and walking
• May be subject to smoking environment, moderate noise and bright lights

GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS: Employee is required to meet and deliver our core values, service standards, and family style service.

PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.

The above statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and individuals’ religious beliefs or practices.

As a part of the new hire process, candidates will be required to complete a background check post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.