Licensed Benefits Advisor (Life, Accident, and Health)

Job Code: 111897 Benefit Advisor I

Our story

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

Our Values:

Champion People – be empathetic and help create a place where everyone belongs.

Grow with purpose – Be inspired by our higher calling of improving lives.

Be Alight – act with integrity, be real and empower others.

It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com.

Job purpose: The Alight Professional Benefit Advisor is responsible for enrolling client employees in their core medical and supplemental insurance benefits offered, performing the role as an expert for up to 8 client groups.

Job summary: The Benefit Advisor is a medical and supplemental employer insurance expert and educator, providing support and guidance to the employees of Alight clients during the enrollment of their benefits as a new hire, during qualified life event and status changes, as well as annual or open enrollment periods. These are one-to-one phone support sessions focused on accuracy and positive delivery of information. This position’s objective is to ensure each employee has a clear and thorough understanding of their benefit options to effectively customize their personal benefit portfolio specific to their individual needs.

The Professional Benefit Advisor must secure and maintain Life, Accident, and Health licensing in their resident state in addition to other necessary states based on client needs. Alight will provide each Benefits Advisor with licensing in the necessary states.

The typical work schedule is Monday – Friday, 8 hours per day between the hours of 8am-8pm Eastern Time.

* Home Office / Work From Home

KEY JOB DUTIES & RESPONSIBILITIES

• Communicates complex information to educate clients’ employees on their benefit options and exclusions
• Analyzes and evaluates client needs based on history (i.e., health, utilization) to determine best benefit option for their situation
• Contacts employees to follow-up and resolve outstanding enrollment issues; inclusive of direct contact with internal client management team to resolve system issues or verification of eligibility for enrollment
• Conceptualizes business problems, and utilizing basic problem-solving techniques to determine appropriate actions for resolution
• Updates benefits in system(s) as needed due to status changes, qualifying life events, and acquisitions
• Ensures organizational policies and guidelines are maintained, including providing accurate and up to date documentation of enrollments

Knowledge and skills required

• Broad-based knowledge of benefits administration, particularly Medical, Dental, and Vision plans, along with voluntary benefits such as short/long term disability, life and accident insurance, and other optional plans
• Proficient in Microsoft Office; ability to learn and operate computer systems and software
• Strong verbal communication skills and customer service orientation, highly professional within difficult situations that may arise
• Excellent written communication, with a high level of detail and adherence compliance
• Self-motivated and directed, focus on hitting goals for monetary compensation
• Experience working in a team-oriented, collaborative environment
• Very dependable and can be flexible with scheduling business needs change
• Maintains high accuracy and attention to detail
• Excellent time management and organizational skills

Education and experience

• Bachelor’s Degree Preferred, HS Diploma required
• 3+ years of Health Insurance, HR, or Benefits experience preferred, 1+ required
• 3+ years of Customer Care (inbound/outbound) preferred, 1+ required
• Bilingual in English/Spanish a plus

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 5 years in a row.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

Our commitment to Diversity and Inclusion

Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

Diversity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Pay Transparency Statement: Alight takes into consideration a candidate’s experience, education, certification/credentials, market data, internal equity, and geography when determining an offer for a successful employment candidate, and Alight does so on an individualized, non-discriminatory basis. Therefore, an offer may fall anywhere between the estimated minimum base salary for this role of $46,200.00/year (for full time employees) and the estimated maximum base salary for this role of $73,300.00/year (for full-time employees). Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://careers.alight.com/us/en/alight-us-benefits-2023

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.