Here at Capita Local Public Services we have an exciting role for someone to join us as a Benefits Assessor, working from home you will assist our clients with queries relating to Housing Benefit and Council Tax Reduction ensuring that they have all of the support and guidance that they need. You be responsible for updating the relevant systems and delivering the administrative work needed to ensure that their files are correct and meet the standards set for us.

We are looking for someone with good customer service skills, someone with a high level of attention to detail and the ability to manage their own workload. In return you will work for an organisation that focusses on its employees giving them opportunities for continuous development and options to enhance their knowledge in a variety of areas.

Job title:

Benefit Assessment Officer

Job Description:

What you’ll be doing:

• Examining Housing Benefit and Council Tax Reduction claims to ensure that the correct evidence & information is obtained in accordance with the standards required by the contract procedures.

• Updating computer records with claim information and correspond with customers to obtain the evidence necessary for the assessment and award of Housing Benefit and Council Tax Reduction.

• Calculating entitlement to Housing Benefit and Council Tax Reduction by the prompt and accurate assessment of new claims, interventions, cancellations, changes of circumstances, data matches and the correct classification of overpayments in line with legislation and contract procedures.

• Making decisions on the recovery of benefit overpayments, underlying entitlement and backdate requests in line with legislation and contract procedures.

• Dealing with requests from customers for the revision and/or reassessment of benefit entitlement.

• Maintaining a detailed knowledge of Benefit legislation, including keeping up-to date with all Department for Work and Pensions Circulars and the use of application systems (i.e. Civica).

• When necessary, dealing with customers and organisations, such as the Department for Work and Pensions, by telephone ensuring accurate information is given in a positive manner.

What we’re looking for

• Excellent communication skills

• Strong decision making and innovative problem-solving skills

• Solid understanding of current legislation and best practice

• A good manner and ability to deal with customers with sympathy and tact

• Working to deadlines and achieving performance targets

About Capita Local Public Services

Our world class Local Public Services team supports local councils to improve outcomes and focus on what matters in their communities. We care about helping local councils to transform and make every penny matter to ensure front line services are protected as part of their citizens charter to ensure that people live and prosper.

What’s in it for you?

• a salary of £22, 542

• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave

• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice

• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more

• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology

• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

• Opportunity to work from home

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

Location:

Blackburn

,

United Kingdom

Time Type:

Full time

Contract Type:

Permanent