Employer Industry: Assistive Technology for Communication

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely while maintaining a safe and productive work environment
- Supportive and collaborative work culture focused on helping individuals with communication impairments
- Engage with a mission-driven organization dedicated to improving the quality of life for clients
- Travel to various cities for company-related meetings and conferences 2-4 times per year

What to Expect (Job Responsibilities):
- Provide support to Funding, Trial Coordination, and Client Navigator Teams, ensuring effective customer service
- Report on insurance benefits and assist customers in overcoming financial obstacles
- Facilitate the completion of Good Faith Financial Assessments and review results
- Maintain communication with customers to ensure accurate information and support
- Collect and report on key metrics within the Funding Team, assisting with other duties as needed

What is Required (Qualifications):
- High School Diploma or GED required
- General knowledge of Medicare, Medicaid, and commercial insurance
- Strong phone skills and ability to deliver a superior customer experience
- Bilingual (English/Spanish) required
- Ability to adjust to the needs of people with disabilities and maintain a professional demeanor

How to Stand Out (Preferred Qualifications):
- Associates Degree or equivalent combination of education and experience
- Proficiency with HubSpot, Office 365, and Zoom
- 1 year of experience in a healthcare-related environment such as rehabilitation, insurance, or medical clinic

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