Employer Industry: Business Process Outsourcing (BPO) for HR and Payroll Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely with the flexibility of a remote work environment
- Supportive and collaborative team culture that values innovative thinking
- Engaging training programs to enhance knowledge and skills
- Chance to make a positive impact on employee satisfaction and service quality

What to Expect (Job Responsibilities):
- Respond accurately and timely to incoming written and telephonic Tier 1 and 2 inquiries for Workday Access/Navigation and Benefits
- Utilize knowledge base to research and provide responses efficiently
- Escalate inquiries to Account Manager or Pod Manager when necessary
- Participate in ongoing training relative to the functional area and improve audit activities
- Identify and document areas for process improvement or automation

What is Required (Qualifications):
- High School Diploma required
- Minimum of 2 years of related experience and/or training
- Knowledge of employee benefits, COBRA, and federal/regulatory requirements
- Proficient PC skills, including Microsoft Office, Outlook, and HRIS
- Exceptional communication skills via telephone, email, and in-person

How to Stand Out (Preferred Qualifications):
- Bachelor's degree preferred

#BusinessProcessOutsourcing #RemoteWork #EmployeeBenefits #CareerGrowth #InnovativeThinking

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