Employer Industry: Business Process Services

Why consider this job opportunity:
- Salary up to $37,000
- Great benefits from day one, including health insurance, dental and vision programs, life and disability insurance, and a retirement savings plan
- Opportunity for bonuses or incentives based on business needs
- Supportive work environment that values individuality and promotes a culture of recognition
- Chance to impact client satisfaction and improve participant decision-making processes

What to Expect (Job Responsibilities):
- Advise participants on plan provisions to improve their decision-making processes
- Respond to client-specific inquiries through telephone and web correspondence
- Complete transactions related to customer inquiries with limited supervision
- Document calls by creating detailed notes in the case management system
- Adhere to call center metrics and guidelines while meeting timeliness and accuracy standards

What is Required (Qualifications):
- Must be able to type 25 words per minute
- Experience in customer service and call center environments
- Strong analytical skills
- Ability to problem solve and evaluate issues for the best client outcomes
- Maintains appropriate licenses, training, and certifications

How to Stand Out (Preferred Qualifications):
- Experience in payroll processing (not required but preferred)
- Developed skills in a range of processes, procedures, and systems

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