Employer Industry: Insurance Services

Why consider this job opportunity:
- Salary up to $21.63 per hour based on experience
- Comprehensive health and welfare program including medical, dental, and vision benefits
- Flexible Spending Account (FSA) and Health Savings Account (HSA) options available
- Personalized Paid Time Off (PTO) and paid parental leave
- Opportunity for career advancement in a fast-growing company
- Fully remote position offering flexibility and work-life balance

What to Expect (Job Responsibilities):
- Manage the Employee Navigator (EN) build-out process and ensure timely system renewals
- Provide frontline support to clients, resolving complex issues and advising on best practices
- Act as the liaison between clients and carrier integrations for effective communication
- Document internal processes and contribute to training resources for team efficiency
- Conduct training sessions for new hires and existing employees to enhance their EN skills

What is Required (Qualifications):
- Minimum of 3 years in a consultative support role with experience in resolving complex client issues
- Strong technical knowledge of Employee Navigator or similar platforms
- Excellent customer service skills via email and telephone, focusing on empathy and problem-solving
- Strong organizational skills for managing and prioritizing customer inquiries
- Proficient in Microsoft Office Suite and authorized to work in the U.S. without sponsorship

How to Stand Out (Preferred Qualifications):
- Experience in the insurance services industry
- Proven track record of delivering high-quality client support
- Strong interpersonal skills with the ability to establish effective working relationships

#InsuranceServices #CustomerSupport #RemoteWork #CareerGrowth #EmployeeBenefits

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