Employer Industry: Life Sciences and Healthcare Solutions

Why consider this job opportunity:
- Salary up to $18.00 per hour
- Opportunity for conversion to a full-time employee with the employer
- Flexible work-from-home arrangement
- Supportive and diverse corporate culture that values teamwork and inclusiveness
- Chance to make a positive impact on patient access to therapies

What to Expect (Job Responsibilities):
- Provide initial support for customer requests via telephone, email, fax, or other means of contact
- Quickly assess user issues and provide first-level support for problem resolution
- Document resolutions and escalate unresolved issues to the appropriate area
- Recognize operational challenges and suggest recommendations to management
- Work 40 hours per week under moderate supervision, with multiple shifts available

What is Required (Qualifications):
- High School Diploma or equivalent
- Pharmacy Technician experience required
- HIPAA certified
- Minimum of 3 years of call center experience
- Bi-lingual (English/Spanish)

How to Stand Out (Preferred Qualifications):
- Experience in medical claim processing is a plus

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