Employer Industry: Healthcare and Life Sciences

Why consider this job opportunity:
- Salary up to $18.00 per hour
- Opportunity for conversion to a full-time employee with the employer
- 100% remote work opportunity, offering flexibility
- Diverse corporate culture that celebrates teamwork and inclusiveness
- Role provides valuable experience in patient support programs and healthcare services
- Potential for career advancement within the organization

What to Expect (Job Responsibilities):
- Serve as the primary call center contact for patients, pharmacies, and medical professionals utilizing an Opus Health program
- Provide initial support for customer requests via telephone, email, fax, or other available means
- Quickly assess user issues and provide first-level support for problem resolution
- Document resolution information and escalate unresolved issues to the appropriate area
- Recognize operational challenges and suggest recommendations to management as necessary

What is Required (Qualifications):
- High School Diploma or equivalent
- Pharmacy Technician experience required
- HIPAA certification
- Minimum of 3 years of call center experience required
- Bi-lingual (English/Spanish)

How to Stand Out (Preferred Qualifications):
- Experience in medical claim processing is a plus
- Additional certifications related to pharmacy or healthcare services

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