Employer Industry: Healthcare and Life Sciences

Why consider this job opportunity:
- Salary up to $18.00 per hour
- Opportunity for contract-to-hire conversion to a full-time position
- Flexible remote work arrangement
- Supportive and inclusive corporate culture
- Chance to contribute to patient support programs and improve healthcare outcomes
- Multiple shift options available for work-life balance

What to Expect (Job Responsibilities):
- Serve as the primary call center contact for patients, pharmacies, and medical professionals
- Provide initial support for customer requests via telephone, email, or fax
- Quickly assess user issues and provide first-level problem resolution
- Document resolutions and escalate unresolved issues to the appropriate area
- Recognize operational challenges and suggest recommendations to management

What is Required (Qualifications):
- High School Diploma or equivalent
- Pharmacy Technician experience required
- HIPAA certification
- Minimum of 3 years of call center experience
- Bi-lingual in English and Spanish

How to Stand Out (Preferred Qualifications):
- Experience in medical claim processing
- Additional years of call center experience beyond the required minimum

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