Employer Industry: Healthcare Collections

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely from home if desired, with a requirement to reside in Wisconsin
- Supportive and collaborative work environment focused on teamwork
- Chance to make a positive impact on patients' financial well-being
- Engaging in professional development opportunities to enhance skills and knowledge

What to Expect (Job Responsibilities):
- Place and receive phone calls to/from patients to collect payment for medical expenses, offering solutions and negotiating repayment terms
- Collect demographic, insurance, and relevant information from patients, documenting appropriately in internal technology platforms
- Engage in active listening with callers, confirming or clarifying information and diffusing upset patients as needed
- Educate patients on the healthcare revenue cycle and repayment programs to improve their financial well-being
- Maintain compliance with industry laws and regulations while meeting key performance indicators and expectations

What is Required (Qualifications):
- High School Diploma or GED required
- Minimum of 1 year of experience speaking Spanish fluently in a professional setting required
- Minimum of 1 year of experience in a customer service capacity preferred
- Minimum of 1 year of experience contributing to a team culture of learning and growth preferred
- Basic understanding of contact center processes and techniques preferred

How to Stand Out (Preferred Qualifications):
- Exposure to the collections industry, healthcare revenue cycle, and medical insurance and billing processes and terminology preferred

#HealthcareCollections #BilingualOpportunity #RemoteWork #CareerGrowth #CustomerService

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