Employer Industry: Healthcare Collections

Why consider this job opportunity:
- Opportunity for both full-time and part-time remote work
- Competitive pay with potential for performance-based bonuses
- Strong emphasis on teamwork and building trusting relationships
- Engaging work environment focused on professional development and skill growth
- Chance to make a positive impact on patient financial well-being
- Commitment to maintaining integrity and confidentiality in all interactions

What to Expect (Job Responsibilities):
- Handle incoming and outgoing calls to collect payments for medical expenses while providing exceptional customer service
- Gather and document relevant patient information, including demographics and insurance details, using internal technology platforms
- Utilize active listening skills to resolve patient inquiries and diffuse challenging situations
- Educate patients about the healthcare revenue cycle and available repayment programs
- Collaborate with team members to foster a supportive and communicative work environment

What is Required (Qualifications):
- High School Diploma or GED required
- Minimum of 1 year of experience in a customer service role
- Minimum of 1 year of experience speaking Spanish fluently in a professional setting
- Basic understanding of contact center processes and techniques
- Experience in the collections industry or knowledge of healthcare revenue cycle preferred

How to Stand Out (Preferred Qualifications):
- 1+ years of experience contributing to a team culture of learning and growth
- Familiarity with medical insurance and billing processes and terminology
- Additional training or certifications related to customer service or collections

#HealthcareCollections #CustomerService #RemoteWork #Bilingual #CareerGrowth

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