Location: Remote

Pay Range: $17.50 per hour

Bilingual Care Scheduling Coordinator Job Profile

Overview:

Hero Practice Services is seeking a Bilingual Care Scheduling Coordinator to convert calls of non-English speaking patients to appointments through a high-quality and compassionate educational experience in support of our patients' overall health.

Hero Practice Services is the only practice management company focused on delivering the systems, processes, and people needed to efficiently deliver quality dental, vision, and orthodontic care to children in underserved communities. With offices across the country, we have helped over a million children, ages six months through 20 years, gain access to the care they need since 2006. Working at Hero is both a career and a calling...join us, BE A HERO!

The Opportunity

As a Bilingual Care Scheduling Coordinator on the Hero Team, you will have a balanced lifestyle, a competitive compensation package and the opportunity to work in a hybrid work environment. This role has the unique opportunity to support the true Heroes who actively serve the children in our communities by improving their overall health and well-being.

We offer:

• Competitive compensation package
• Full benefits package including 401K
• Professional growth opportunities

Responsibilities:

• Appropriately schedule appointments requested and agreed to by the patient or responsible party
• Effectively translate conversation and documents in English and a foreign language
• Resolve customer support problems
• Coordinate patient flow by keeping the appointment schedule organized and full

Qualifications:

• Hold a High School diploma or GED
• Type 30 words per minute minimum
• Bilingual in Spanish
• Have one year of customer service experience, preferably at a call center