Join the People Helping People

PSCU/Co-op Solutions is now Velera! PSCU and Co-op Solutions became a single entity on January 2, 2024, and our new company name was announced on May 7, 2024. Our new brand represents our combined company’s shared mission and unique ability to drive velocity and positive momentum for credit union success in a new era of financial services.

1st Party Customer Service Orientated Collections Rep Role

Paid 4-6 week Instructor led Virtual Training
Target Pay is based on relevant experience $15 to $19 an hour plus yearly performance based bonus potential up to 6% of total annual income.
Qualified Bilingual Spanish/French speaking reps earn an added $1 per hour in language differential
This position is open to applicants residing in the following states only; Alabama, Arizona, Arkansas, Idaho, Iowa, Kansas, Kentucky, Louisiana, Minnesota, Mississippi, Missouri, Montana, Nevada, New Mexico, Oklahoma, Oregon, South Dakota, Tennessee, Texas, Utah, Wisconsin

Earn a shift differential for working outside traditional work hours.

Any hours worked between 7pm to 7am you will earn you an added $1.25/hour + base pay. Any hours worked on Sat-Sun will earn you a minimum of $1.25 to $1.75 /hour + base pay per hour.

Full Time Virtual Training is 4-6 weeks in duration starting Monday, October 28th, 2024

Training Hours are between Mon- Fri 9 am-6 pm Central Time

Part Time Routine work shift (after training) 25 Hours per Week: All new hires will need to routinely work the following part-time shift and adjust to Central Time Zone hours as listed below:

Mon - Thurs: 2:45pm to 8 pm Central Time
Friday: 12:00 pm to 4:00 pm Central Time
Saturday hours required: the Saturday preceding the last business day of each month from: 10:30am to 2:30 pm (previous Friday would be off)

Basic Function

The Collections Rep I is responsible for making outbound collection calls and handling inbound collection calls on accounts past due up to 60 days in a first party environment for Velera Clients. This position partners directly with Client’s borrowers to review, assess and resolve delinquent credit card and consumer loan accounts.

Essential Functions & Responsibilities

Contacts Client’s past due borrowers through outbound calling campaigns using dialing technology or manual dialing tools to effectively resolve accounts up to 60 days past due.
Maintain accurate documentation of collection efforts and reasons for delinquency and makes acceptable arrangements to resolve past due loans.
Follow department calling scripts and procedures created for the relevant delinquency queue and Client specific requirements. Update borrower address, phone numbers, and other contact information.
Adhere to all federal, state, local and internal laws, regulations, and policies in connection with the first party collection of past due loans and credit cards.
Participate in web-based and instructor led training sessions to assure that appropriate collections calling techniques are developed to respond to new and challenging calling situations.
Perform other duties as assigned

Physical Demands

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear
Specific vision abilities required by this job include close vision
Ability to occasionally lift/move up to 25 pounds
Individuals with a disability who are otherwise able to perform the essential functions of the job may request a reasonable accommodation through the Human Resources department.

Position Specifications

High school education or GED equivalent
One year customer service experience preferred; preferably in collections.
One year work experience with multitasking within multiple technologies preferred.
Six months work experience with problem solving and critical thinking skills. Knowledge and working experience in a call center environment preferred.

Knowledge, Skills, & Abilities

Demonstrate behaviors based on Velera values: Excellence, Innovation, Leadership, Passion and Trust
Ability to communicate effectively in both verbal and written formats and give presentations utilizing various audiovisual support aids
Ability to manage multiple projects, work in fast-paced environment, and meet deadlines
Demonstrated excellent analytical and quantitative skills
Ability to exercise discretion and good judgment in making decisions
Proficiency in word processing and spreadsheet computer software applications
Ability to maintain confidentiality of materials handled
Ability to be flexible and work under high pressure in a complex environment

Work at Home Technology Requirements

A secure home office environment that is free from background noise and distractions
Proven and reliable private internet connection that is not supplied by the use of cellular data (hot spot)
- Cable or fiber connections are preferred
- Internet service download speeds must be at least 10 0 Mbps download and 30 Mbps upload - check your download speed using a speed test. To test your home internet from your personal computer at home, type www.speedtest.net into the web browser of your personal computer
Your computer will need to be hardwired and connected directly to your modem via an Ethernet cord. Velera will provide a 25’ standard-length Ethernet cord.
Access to a smart device (phone or tablet) with OS version 8.0 or greater or for Apple device IOS version 15.0 or greater (device cannot be rooted or jail-broken)
Velera reserves the right to request proof of internet provider, speed, and service package from the representative

About Velera

At Velera we are committed to fostering a workplace where every employee feels valued, respected, and connected. We understand, attract and engage a diverse workforce where every employee can live up to their full potential; ensuring that our employee base reflects the consumers we serve. The result of this effort is an inclusive environment where diverse talent thrives. We strive to foster a safe and inclusive work environment for people to bring their authentic selves in order to build a better community within our company and with our partners. Learn more about our commitment to Diversity, Equity, and Inclusion HERE!

Pay Equity

$31,800.00

to

$39,700.00

Actual Pay will be adjusted based on experience and other job-related factors permitted by law.

Great Work/Life Benefits!

Competitive wages
Medical with telemedicine
Dental and Vision
Basic and Optional Life Insurance
Paid Time Off (PTO)
Maternity, Parental, Family Care
Community Volunteer Time Off
12 Paid Holidays
Company Paid Disability Insurance
401k (with employer match)
Health Savings Accounts (HSA) with company provided contributions
Flexible Spending Accounts (FSA)
Supplemental Insurance
Mental Health and Well-being: Employee Assistance Program (EAP)
Tuition Reimbursement
Wellness program
Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions

Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster and the "EEO is the Law" Poster Supplement . Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.

Velera is an E-Verify Employer. Review the E-Verify Poster here (English and Spanish). For information regarding your Right To Work, please click here (English and Spanish poster).

As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at recruiters@pscu.com for assistance.

Part Time Collections Rep- Remote Central USA

This job is now closed

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