Employer Industry: Medical Technologies

Why consider this job opportunity:
- Opportunity to work remotely from Canada
- Supportive and collaborative work environment
- Engaging role focused on improving customer experience
- Chance to provide innovative solutions in the healthcare sector
- Potential for professional growth within a global company

What to Expect (Job Responsibilities):
- Handle inbound and outbound communications, including calls, emails, and chats from customers
- Respond to diverse customer inquiries regarding orders, product questions, and account statuses
- Collaborate with various departments and maintain relationships with Sales organizations
- Identify opportunities for process improvements and maintain service excellence
- Adhere to quality assurance guidelines while meeting productivity goals

What is Required (Qualifications):
- High School diploma or equivalent required; college degree or courses in a business-related field preferred
- Minimum of 2 years of customer service and/or data/order entry experience
- At least 1 year of experience in a contact center environment
- Fluency in English and French, both verbally and in writing
- Proficiency in Microsoft Windows, especially MS Word and Excel

How to Stand Out (Preferred Qualifications):
- Knowledge of medical manufacturing and/or distribution
- Experience with SAP and Salesforce
- Strong organizational, analytical, and problem-solving skills
- Exceptional detail orientation and time management abilities
- Ability to manage difficult customer interactions professionally

#MedicalTechnologies #CustomerService #RemoteWork #CareerOpportunity #HealthcareInnovation

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."