• Job Description

  Req#: 4387

  Overview

  InteLogix is seeking a Bilingual (English/Spanish) Customer Service Credit Representative to join our organization, remote. In this role, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience. The ideal candidate will have excellent communication skills, problem solving abilities and a customer-focused mindset.

  Who we are:

  At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

  What’s the role about?

  If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!

  In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

  • Are you energetic, enthusiastic with an engaging personality?
  • Are you driven to deliver effective results while providing excellent customer service?
  • Do you have extraordinary communication skills?

  What’s in it for YOU?

  • Paid Training
  • Medical, Dental, and Vision Insurance
  • Paid Time Off
  • Employee Discounts
  • Full-time, non-seasonal
  • Career Advancement
  • Early access to earned wages via PayActiv
  • Access up to 50% of earned wages (capped at $500 per pay period)
  • Salary Range: Up to $11.00/hour, pay is determined by scope of responsibility within the role, your experience, location and other job related factors

  Responsibilities

  As a representative, you will handle incoming calls or chats from customers, potential customers or sales representatives for new and existing service orders that have failed to provision due to a restriction.

  • Review orders for errors, verify information, provide self-identifying options to potential customers and make outbound calls as necessary
  • Negotiate/ Process payment arrangements on customer accounts while adhering to processes and procedures set forth by our client
  • Attempt to collect on all balances using excellent negotiation skills
  • Document all account handling activity concisely and accurately on the client systems
  • Educate potential on identity documents and next steps
  • Educate customers on account status and payment options
  • Additional duties as assigned by the client or Management

  Qualifications

  What We Look for in a Candidate:

  • Must be 18 years of age or older
  • High School Diploma or equivalent required, BA degree preferred
  • Call Center or Collections experience preferred and basic knowledge of data entry
  • Excellent communication, ability to communicate clearly and effectively, both orally and in writing
  • Deal with difficult interactions with customers
  • Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions
  • Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
  • Superb attendance, so you can be there when our customers need us
  • Internet Speed of at least 10 MBPS download and 5 MBPS upload
    • Speed Test results required - test yours now by clicking here: www.speedtest.net
  • Dedicated workspace free from distractions

  All job offers are contingent upon completion of a background check.

• About the company

  GC Services was founded in 1957. With just over 10,000 employees and 30+ locations. We welcome you!

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