What you’ll do

A Service Desk Analyst’s primary role/responsibility are to provide both corporate and store employees with proficient first level technical support and incident resolution for hardware/software issues that cover a variety of platforms. Service Desk Analyst’s should be focused on providing solutions to end user incidents to ensure they have a smooth experience using their technology.

• Serves as the key technical reference when troubleshooting and operating technology components
• Service oriented with expert communication skills (both verbal and written) in dealing with employees and partners
• Experience using remote control technologies for managing mobile devices (example: Personal Device Terminals), Server and POS Registers ; experience using a Remote Desktop Management Tool (ie. SMS, Tivoli) for software distribution to desktops
• Skilled utilizing ticketing tools (Service Now, Remedy, etc.)
• Strong team player
• Self-motivated/demonstrates initiative
• Flexible work hours as we are 24/7 operations

What you bring

• Bilingual (French/English) is a must
• Experience working in a Service Desk environment
• 2+ years’ experience supporting an end user computing environment
• 2 years’ experience in a retail environment
• Superior troubleshooting skills for Retail devices (Personal Device Terminal, Access Point Units, Registers, Receipt Printers)
• Microsoft suite of products, Operating System software and application software
• Experience with IOS and Android and Mac OS
• Ability to support users in a Microsoft Office 365 environment
• Knowledge of Active Directory
• Familiar with Citrix infrastructure components and Clients for troubleshooting
• Experience with Microsoft exchange / Outlook configurations for troubleshooting
• Strong troubleshooting skills
• Ability to prioritize activities
• Able to remain positive in all circumstance
• Must have a high level of confidence in own abilities
• Excellent knowledge of store cash registers hardware
• Strong hardware and networking experience
• Excellent analytical and synthesis capacity
• Analytic / Problem solving Skills
• Customer Service Skills
• Organizational Skills

Hybrid

We value flexibility. We have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes. Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team.

About Us

Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies. With more than 90 Owned Brands, 1,700 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees. As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees. Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility. It is an especially exciting time to join CTC and its family of companies where career opportunities are wide-ranging! Join us, where there's a place for you here.

Our Commitment to Diversity, Inclusion and Belonging

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.

Accommodations

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.