Employer Industry: Digital Business Services

Why consider this job opportunity:
- Competitive wages with paid training and full benefits including medical, dental, vision, and 401k
- Paid time off and employee wellness and engagement programs
- Opportunity for career advancement within a supportive and inspiring environment
- Work remotely from the comfort of your home, provided you reside in Texas or Florida
- Engage with a diverse range of customers and enjoy a dynamic workday that varies daily

What to Expect (Job Responsibilities):
- Connect with customers via phone, email, chat, and social media to address their questions and concerns
- Calmly de-escalate issues and resolve customer inquiries effectively
- Escalate complex interactions when necessary and appropriate
- Track call-related information for auditing and reporting purposes
- Provide feedback on call issues and upsell when required

What is Required (Qualifications):
- Ability to work remotely in a virtual team environment
- Minimum of 6 months of customer service experience preferred
- Must be over 18 years of age
- High School Diploma or GED required
- Proven oral and written communication skills with logical problem-solving abilities

How to Stand Out (Preferred Qualifications):
- Familiarity with desktop computer systems and ability to type at least 30 words per minute
- Experience navigating Windows operating systems
- Strong organizational and work prioritization skills

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