Employer Industry: Digital Business Services

Why consider this job opportunity:
- Competitive wages with full benefits including Medical, Dental, Vision, and 401k
- Paid training to help you succeed in your role
- Paid time off to support work-life balance
- Opportunities for career advancement within a global company
- Engaging remote work environment with a collaborative team
- Employee wellness and engagement programs to foster a healthy workplace

What to Expect (Job Responsibilities):
- Connect with customers via phone, email, chat, and social media to address inquiries
- Calmly resolve and de-escalate customer issues as they arise
- Escalate interactions when necessary and appropriate
- Track all call-related information for auditing and reporting purposes
- Provide feedback on customer interactions and upsell when required

What is Required (Qualifications):
- Ability to work remotely in a virtual team environment
- Minimum of 6 months of customer service experience preferred
- Must be over 18 years of age
- High School Graduate or GED
- Proven oral and written communication skills

How to Stand Out (Preferred Qualifications):
- Ability to type 30 words per minute
- Comfortable with desktop computer systems and navigating Windows operating systems
- Strong logical problem-solving skills
- Excellent organization and work prioritization skills

#DigitalBusinessServices #CustomerService #RemoteWork #CareerGrowth #EmployeeWellness

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