Employer Industry: Home Appliances

Why consider this job opportunity:
- Salary up to $17.85/hour plus weekly incentives based on quality scores
- Paid on-the-job training and mentoring
- Work-from-home opportunities with provided equipment
- Comprehensive benefits including medical, dental, vision, and prescription coverage starting on day one
- 401(k) program with company match and tuition reimbursement
- No weekend shifts and ample career growth opportunities

What to Expect (Job Responsibilities):
- Resolve escalated customer service issues in both English and Spanish, ensuring a high-quality service experience
- Collaborate with internal departments to advocate for customers and facilitate satisfactory resolutions
- Follow up with customers via phone, email, or text to address appliance-related concerns
- Utilize multiple Windows-based programs for data management and case resolution
- Complete consumer reviews for satisfaction before closing cases

What is Required (Qualifications):
- High School Diploma or GED
- Minimum of 1 year of call center experience
- Minimum of 2 years of escalated customer service experience
- Proficient communication skills in both English and Spanish
- Moderate to advanced computer skills, with the ability to navigate multiple online applications

How to Stand Out (Preferred Qualifications):
- Previous experience working from home
- Exceptional organizational skills with the ability to multi-task effectively
- Conflict resolution and negotiation skills
- Passion for helping customers and problem-solving
- Flexibility and adaptability to change

#HomeAppliances #CustomerService #RemoteWork #CareerGrowth #BilingualJobs

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