Employer Industry: Home Appliances

Why consider this job opportunity:
- Salary up to $17.85/hour plus incentives based on quality scores, paid weekly
- Paid on-the-job training and mentoring
- Work-from-home opportunities with equipment provided
- Comprehensive benefits including medical, dental, vision, and prescription coverage starting on day 1
- 401(k) program with company match and tuition reimbursement
- Opportunities for career advancement and growth within the organization

What to Expect (Job Responsibilities):
- Resolve escalated customer service issues in both English and Spanish, ensuring customer satisfaction
- Take ownership of customer concerns, managing data and responding to inquiries effectively
- Follow up with customers through phone, email, or text to address appliance-related issues
- Coordinate with internal departments to facilitate the resolution of consumer issues
- Complete consumer reviews for satisfaction before case closure

What is Required (Qualifications):
- Ability to communicate effectively in both English and Spanish, in written and verbal forms
- High School Diploma or GED
- Minimum of 1 year of call-center experience and 2 years of escalated customer service experience
- Excellent written and verbal communication skills
- Moderate to advanced computer skills, with the ability to navigate multiple online applications

How to Stand Out (Preferred Qualifications):
- Previous experience working from home
- Strong organizational skills with the ability to multi-task effectively
- Passion for helping customers and problem-solving
- Conflict resolution and negotiation skills
- Flexibility and adaptability to change

#HomeAppliances #CustomerService #RemoteWork #CareerGrowth #BilingualOpportunities

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