Employer Industry: Payment Solutions

Why consider this job opportunity:
- Salary up to $15.75 per hour with a 5% language differential for Spanish calls
- Entry-level position with opportunities to gain valuable experience in the payments industry
- Flexible work schedules, including mid to late shifts and weekend availability
- Remote work opportunity with the requirement to be on camera at all times
- Supportive environment for learning and developing skills in fraud detection

What to Expect (Job Responsibilities):
- Respond to 25 or more account inquiries per hour, providing scripted responses to alerts in the fraud detection queues
- Assist in completing lost or stolen reports, including blocking and transferring compromised accounts
- Build credit card replacement orders and prepare shipping materials
- Develop knowledge and basic skills to identify fraudulent credit card activity through training and research
- Follow established procedures and receive instructions on all assignments under close supervision

What is Required (Qualifications):
- High School Diploma or Equivalent
- One full year of recent contact center or work-from-home contact center experience within the last 18 months
- Flexibility to work mid to late shifts, including weekends
- Reliable remote office internet connection via DSL or Cable Modem with minimum speed requirements
- Ability to be on camera at all times during work

How to Stand Out (Preferred Qualifications):
- Previous work experience in a fraud-related field

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