About Gains Intermediate

Gains Intermediate is the first private equity backed portfolio that specializes in the health and wellness coaching space.

Our mission is to help Gym Owners reach more people, change more lives, and build a wildly profitable business through effective coaching, intuitive software and industry leading fitness nutrition. Gains is made up of three business units:

Gym Launch is an industry-leading provider of coaching programs and business training solutions to help small boutique and health club owners increase revenue, improve profitability, and scale their systems and teams through coaching, content, and community.

Prestige Labs is a supplement brand for Gym Owners that provides science backed transformative supplements that people love to take and offers an additional revenue stream through incomparable commissions.

Gymowners.com is a software built by Gym Owners for Gym Owners to accurately track the most critical business metrics to grow their business and support payment processing for their members with unmatched rates in the industry saving both time and money so they can focus on what truly matters.

OUR CULTURE:

We believe that our culture is a representation of who we are and is showcased through the values we uphold on a daily basis. At Gains we embody our Core Tenets which are the values we look for in teammates when hiring, firing, and promoting. It's also the framework we use when making decisions and it showcases why our clients and partners want to work with us.

• Do The Boring Work
• Speed Is King
• Be Your Own Boss
• Grow Or Die
• Have Humility
• Don't Sugarcoat

ROLE: We are seeking a Billing & Retention Specialist who thrives in both hands-on billing operations and high-level financial decision-making. This role requires a strategic thinker with a deep understanding of payment structures and client account management. You will process daily transactions, troubleshoot billing issues, and make key financial decisions to support client retention and revenue optimization.

The ideal candidate has experience managing high-value transactions, structuring payment plans, negotiating financial solutions, and leveraging tools like HubSpot and Subscription Flow platforms to streamline processes. If you can seamlessly shift between granular details and big-picture financial strategies, we want to hear from you!

The Billing/AR Specialist is responsible for managing billing operations and strategic client retention for Gym Launch by ensuring accurate billing, reducing payment failures, and developing strategic retention plans to keep clients engaged. This role requires a combination of analytical skills to improve billing processes and strategic thinking to proactively address client concerns, helping them find value in staying with the coaching program.

RESPONSIBILITIES:

Billing & Accounts Receivable Management

• Oversee invoicing, payment processing, and failed transaction recovery.
• Identify, reconcile and resolve discrepancies, failed payments, and charge
• Process refunds, adjustments and account credits as needed. backs in a timely manner. Ensure all payments are properly processed and applied.
• Identify patterns in billing issues and implement process improvements to reduce errors.
• Utilize HubSpot and Subscription Flow platforms to track client accounts, automate billing processes, and manage financial workflows
• Review client accounts and structure payment plans that maximize retention and revenue when necessary.

Customer Centric Adjustments & Decision-Making

• Assess and approve adjustments to payment amounts to support client retention and satisfaction.
• Work closely with the finance and customer service teams to address complex billing concerns.
• Proactively work with at-risk accounts to provide customized payment solutions that maximize retention and revenue.
• Balance customer satisfaction with company financial goals, ensuring win-win solutions.

• Develop and maintain strong relationships with clients to enhance customer retention.

Strategic Client Retention & Save Strategy

• Analyze client pain points and develop tailored retention solutions.
• Implement strategic outreach efforts to engage at-risk clients before they request cancellation.
• Offer flexible payment plans, alternative coaching options, or goal reassessment sessions to retain clients that align with business objectives.
• Work closely with the coaching team to align client goals with program benefits.

Compliance, Reporting & Process Optimization

• Maintain meticulous billing records, client communications, and payment modifications.
• Ensure all financial processes comply with company policies and industry best practices.
• Generate reports on billing trends, collections, and financial performance metrics.
• Identify opportunities for automation and efficiency improvements in the billing process.

Process Improvement & Strategic Planning

• Identify inefficiencies in AR and client retention processes and recommend solutions.
• Work with leadership to design and implement long-term retention strategies based on client behavior trends.
• Leverage CRM and analytics tools to track client engagement and predict retention risks.

RESULTS:

• Billing Accuracy: Maintain 99% error-free invoicing and payment processing.
• Billing Support: Billing resolution time is <>Gym Launch meets or beats its budgeted retention goals for each individual service
• Paused and complimentary services are tracked and maintained to 100% accuracy
• AR Collection Rate: Reduce outstanding balances and maintain 90%+ on-time payment rate.

REQUIREMENTS:

• Experience in billing, finance, or high-ticket sales transactions.
• Strong negotiation and payment structuring skills.
• Ability to assess financial risk and make strategic financial decisions.
• Proficiency in HubSpot, Go High Level, and subscription flow platforms for managing billing workflows.
• Strong problem-solving, analytical, and attention-to-detail skills.
• Ability to handle sensitive financial matters professionally and discreetly.
• Exceptional customer service and communication skills.

The pay range for this role is:

65,000 - 75,000 USD per year (United States)