Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Summary of This Role

Maintains and validates high-risk monetary and performance related option changes that support the functions of the TS2 System and the client’s business needs. Understands business needs, objectives and expectations pertaining to system option changes. Performs an internal audit of changes made to the system to ensure accuracy and process integrity.

What Part Will You Play?

• Gains an understanding of the company, the various option screens within the proprietary consumer and commercial system (TS2), and the credit card industry. Becomes familiar with and adheres to department practices, procedures, and methodologies.
• Begins to build a knowledge base of the supported modules and an understanding of the potential impacts of the requested client changes to mitigate any negative impacts to the client's cardholders. Implements client requested changes manually or with a myriad script. Attends Option Maintenance Request (OMR) training with clients.
• Begins to collaborate with the Client Services Analysts and gain a high level understanding of the client's business objectives to learn how to analyze and evaluate client initiated changes. Verifies system changes made and ensures the outcome is accurate and keyed within the established timelines.
• Begins to build knowledge as it relates to options templates and myriad scripts.
• Develops a high level knowledge of the company's disaster recovery/contingency plans to include a criticality awareness of the Management Information Analyst role. Develops an understanding of the Web Option Maintenance System.

What Are We Looking For in This Role?

Minimum Qualifications

• High School Diploma or Equivalent
• Typically No Relevant Experience Required

Preferred Qualifications

• Associate's or Bachelor's degree
• Typically Minimum 2 Years Relevant Exp
• Global Payments, customer service and/or data keying experience

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
• Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making.
• Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.
• Attention to Detail - Ability to implement numerous options changes with minimal errors
• Problem Solving - Ability to solve problems using good judgment
• Effective Communication - Demonstrated effective written and oral communication skills

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.