Employer Industry: Financial Services for Small Businesses

Why consider this job opportunity:
- Salary up to $62,000 annually
- Opportunity for career advancement with over 20% of employees promoted in the last three years
- Work remotely from the comfort of your home office
- Comprehensive health coverage with a free premium option, competitive salary, and generous 401k match
- Paid Time Off of 3 weeks plus 11 paid holidays
- Inclusive work environment that empowers employees to voice their opinions

What to Expect (Job Responsibilities):
- Lead communication process with clients, addressing technical accounting, product, pricing, and process inquiries
- Manage client escalations using customer service and problem-solving skills
- Guide clients through product changes, ensuring effective follow-up on resolutions
- Prepare and explain add-on billing charges and process client terminations
- Deliver high-quality bookkeeping and tax services to a diverse portfolio of clients

What is Required (Qualifications):
- Must be 18 years of age or older
- Bachelor's degree in Business, Accounting, or Finance or equivalent experience
- Minimum of 3 years of progressive bookkeeping experience in a multi-client environment
- Minimum of 3 years of client servicing experience with small business owners
- Proficient knowledge of QuickBooks Online (QBO) and excellent working knowledge of Microsoft Office Suite

How to Stand Out (Preferred Qualifications):
- Certification in QuickBooks Online (QBO)
- Experience in small business accounting and tax services
- Strong skills in problem-solving, process improvement, and critical thinking
- Proven ability to work autonomously as a self-directed worker
- Demonstrated commitment to creating an inclusive workplace

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