Job summary

We are seeking a dedicated BPO SPE Voice professional with 2 to 4 years of experience to join our team. The ideal candidate will have strong technical knowledge proficiency in MS Office and excellent customer service skills. This is a work-from-home position with rotational shifts requiring fluency in English for reading and writing.

Responsibilities

• Handle inbound and outbound customer calls with professionalism and efficiency.
• Provide accurate information and solutions to customer inquiries and issues.
• Utilize technical knowledge to troubleshoot and resolve customer problems.
• Maintain detailed and accurate records of customer interactions and transactions.
• Use MS Office tools to prepare reports and documentation as required.
• Ensure customer satisfaction by delivering high-quality service.
• Follow company protocols and guidelines to maintain service standards.
• Collaborate with team members to achieve common goals and improve processes.
• Adapt to rotational shifts and manage time effectively to meet deadlines.
• Participate in training sessions to stay updated on product knowledge and service techniques.
• Communicate effectively with customers and team members in English.
• Demonstrate a proactive approach to problem-solving and customer care.
• Strive to exceed performance targets and contribute to team success.

Qualifications

• Possess strong technical knowledge to handle customer queries efficiently.
• Have proficiency in MS Office for documentation and reporting tasks.
• Exhibit excellent customer service skills to ensure customer satisfaction.
• Demonstrate fluency in English for effective communication.
• Show ability to work independently in a remote environment.
• Adapt to rotational shifts and manage work-life balance effectively.
• Display a proactive attitude towards continuous learning and improvement.