About Our Company

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians .

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.

Job Description

At VillageMD, we're looking for a Broker Relation Manager to help us transform the way primary care is delivered and how patients are served. As a national leader on the forefront of healthcare, we've partnered with many of today's best primary care physicians. We're equipping them with the latest digital tools. Empowering them with proven strategies and support. Inspiring them with better practices and consistent results.

We're creating care that's more accessible. Effective. Efficient. With solutions that are value-based, physician-driven and patient-centered. To accomplish this, we're looking for individuals who share our sense of excellence, are ready to embrace change, and never settle for the status quo. Individuals who have the confidence to lead but the humility to never stop learning.

Could this be you?

The Broker Relations Manager is an integral part of the Growth Team at VillageMD. They will work across a range of departments within the organization to develop the managed care growth programs so that they are aligned to the organization’s strategic vision. They are a key source of information to the clinical and outreach teams regarding insurance and eligibility. They play a key role during Annual Election Period, helping prepare the company and the field teams. This role will identify and build relations with qualified and engaged agents, while supporting the success of their activities within your market.

How you can make a difference

• With expert understanding of brokers, insurance agents, and the Field Marketing Organizations (FMO’s), this position will serve as the market’s point of contact for broker relationships.
• Manage a portfolio of strategic broker relationships in the market to tie to company’s volume growth
• Serve as the main point of contact for the Clinical and Outreach teams when they have questions or need assistance with helping patients with navigating health care coverage, clinical quality concerns, or any other issue that could prevent patients from getting quality compassionate care.
• Establish and manage relationships with brokers, health plans and community influencers who have relationships with individuals on Medicare
• Train brokers on the VillageMD Engagement Program value proposition, policies, procedures, processes, and updates to new and existing partner agents within market; identify and provide training to partner agents
• Engage in educational interventions with agents to support collaborative relationships with grassroots and clinic related activities with VillageMD’s Community Outreach teams
• Identify agents aligned with our mission who understand our patient demographics and communities
• Communicate VillageMD’s policies, procedures, processes, and updates to new and existing partner agents within market; identify and provide training to partner agents
• Collaborate with regional internal growth partners in accomplishing targets by networking and coordinating events with Agents, Community Outreach Team, and Payor leadership
• Successfully coordinate, communicate, and resolve complaints and grievances involving broker activity
• Communicate, network, and partner with local insurance plan leaders on collaborative activities that mutually benefit the growth of VillageMD, payors and the agents
• Function as a liaison between brokers and internal operations
• Train and educate practice staff and Outreach Team members on how to compliantly engage, plan and collaborate with culturally competent, knowledgeable partner agents to foster mutual growth in the catchment areas of VillageMD
• Conduct semi-annual broker meetings as a forum to inform and receive feedback from brokers
• Assist the Director or SD to create and implement payor market plans to meet growth and market goals
• Evaluate, strategize, and develop professional FMO, General Agency, and Payor presentations
• Maintain current knowledge of Medicare, Medicaid, and health economic trends in order discuss and provide input to prospective partners
• Assist the Director or SD to develop and execute a training program that includes at minimum all required yearly training as well as ongoing training for agent partners
• Provide market reports and analysis of results to appropriate management and leadership
• Ensure compliance with State and Federal laws, rules, regulations, and applicable contracts
• Lead reoccurring payer partner meetings: Participate in all other assigned and relevant teams and committees
• Engage and communicate effectively and frequently through various means to build relationships and motivate agents
• Work closely with the Community Outreach teams to build and maintain relationships and steady referral base from insurance agents, insurance payers and field marketing organizations

Skills for success

• You have high emotional intelligence, the ability to forge meaningful relationships, and can successfully navigate diverse stakeholder groups
• You are highly collaborative, yet skilled at influencing others to achieve results
• Experience performing under pressure with a strong sense of urgency, attention to detail, and a commitment to doing what you say you will do
• You are solution-oriented and have a passion for being hands-on in problem-solving and execution
• You are self-starting and maintain a high sense of urgency and accountability in delivering measurable results in line with agreed upon timeframes
• Fluency in Spanish to serve patients in the communities we operate in (where necessary)
• Community health experience preferred
• Sales background preferred, but not required

Experience to drive change

• Bachelor’s Degree or equivalent experience
• A demonstrated track record of high performance in program development and management
• 2-4 years’ experience working with Medicare, Medicaid and Medicare Advantage plans preferred, or previous network, sales, broker, agent, or payor relations
• Experience developing and relationships with insurance payers and Field Marketing Organizations preferred
• Proficient PC and Microsoft Office skills
• Strong interpersonal, organizational, and time management skills
• Willing to work weekends and nights when needed for events
• Comfort with ambiguity and ability to proactively structure work and problem solve independently
• Highest degree of honesty and fairness
• Community health experience preferred
• Sales background preferred, but not required
• Fluency in Spanish to serve patients in the communities we operate (where necessary)

About Our Commitment

Total Rewards at VillageMD

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Company provides equal employment opportunities ( EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Safety Disclaimer

Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/ .