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Job Profile Summary

Proactively performs process governance and improvement activities. Collaborates with cross functional teams, highlights issues and drives resolution when required.

Responsibilities

Problem Solving/Assessment

• Determines and applies appropriate methodologies and tools for analyzing a range of standard, functional and/or cross-functional issues

• Helps identify process gaps and issues

• Dynamic forward thinking to ensure customers are not impacted by process/technical failures

• Determines and utilizes appropriate methodology including Lean Six Sigma where appropriate

Process documentation

• Design and document existing and/or proposed processes

• Perform business analysis by comparing existing/proposed operational processes to best practice, identifying gaps and utilising continuous improvement where appropriate

• Data gathering through process mapping, flow charts and workshops – utilising the information established in order to develop enhanced process engineering

• Monitor Process Performance to understand how processes can be merged or simplified to benefit internal and external stakeholders

• Utilize and apply ITIL 4 best practices where appropriate

Release Management

• Obtains, creates and documents business requirements engaging multiple stakeholders

• Supports and manages cross-functional BRDs

• Works with the BSA's and Dev team on solution design and development

• Reviews functional design (FD)

• Partners with stakeholders to analyze, define and document business processes within and across functional areas

• Utilizes Agile or Lean Six Sigma methodology, supporting the design or improvement of business processes

• Assist in performing user acceptance testing (UAT)

• May be responsible for ensuring UAT is fully planned and executed

• Assesses testing progress

• Updates process and procedural documentation

• Completes post deployment analysis

Reporting and Metrics

• Status reporting providing periodic project updates, highlighting risks, issues and concerns

• Performs ad-hoc reporting

CSI

• Takes part in cross functional discussions to drive issues, challenges and prioritization efforts

• Updates CSI and Issues logs ensuring the relevant detail is provided

• Develops CSI opportunities for the wider team to review

Qualifications

• Bachelors Degree Or Equivalent Experience

• Significant, proven business process management experience

• MS Word, Excel, Visio and PowerPoint skills

• ITIL 4 Foundation Certification / Certified Scrum Master or Certified Scrum Product Owner

• Meticulous and attention to detail

• Strong Written and Verbal Communications

• A positive approach to problem solving

• The ability to remain calm under pressure

• A keen analytical and structured approach to problem solving

• Willingness to learn in a fast-paced environment

• Proven ability to work independently and as part of a dynamic team

• Providing strong, confident feedback to senior teams

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form .

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.