Alkami is a leading cloud-based digital banking solutions provider for financial institutions in the United States that helps clients to transform through retail and business banking, digital account opening and loan origination, payment fraud prevention, and data analytics and engagement solutions. Alkami's Mobile App Platform has been certified by J.D. Power for providing clients with "An Outstanding Mobile Banking Platform Experience."

Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably's Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). Through our bold investments in technology and people, we empower our clients to grow confidently, adapt quickly, and build thriving digital banking communities through tailored experiences for over 19.5M users.

As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.

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As a member of the Product Management organization, the Business Analyst plays a key role in understanding and translating business needs into actionable insights that drive development and support our broader product lifecycle. This is not a traditional business analyst role - at Alkami, the Business Analyst acts as a critical connector between clients, vendors, and internal stakeholders to support the intake, assessment, and navigation of client- and sales-driven requests through our Product Development Life Cycle (PDLC).

Business Analysts will leverage their technical curiosity, problem-solving skills, and integration knowledge to evaluate requests and partner with clients to understand the underlying business problem - even when initial information is incomplete or ambiguous.

This role requires comfort working with SSO technologies (such as SAML 2.0), API integrations, and third-party platforms - such as check image providers and SSO-integrated vendors - that allow Alkami to present relevant content (e.g., card data, benefits info, cleared checks) within the digital banking platform.

The ideal candidate brings a deep sense of curiosity, thrives in situations with limited direction or clarity, and is skilled at asking the right questions to uncover what's needed to determine whether and how a solution can be supported.

This position offers growth opportunities as a Business Analyst, Program Manager, or Product Manager.
Key Responsibilities & Duties:

• Partner with clients, vendors, and internal teams to understand stated business problems and objectives - even when information is vague or incomplete
• Document business problems and provide clear, actionable recommendations that address the underlying need
• Help internal stakeholders understand the context and rationale behind client requests to guide technical discussions and prioritization
• Collaborate with project managers, product owners, and clients to ensure alignment between client expectations and solution behavior
• Capture and document business impacts and technical requirements for third-party integration requests (e.g., check image providers, SSO, APIs)
• Guide client-initiated requests through the Alkami PDLC workflow, including intake, analysis, socialization, and approval processes
• Ask thoughtful, targeted questions to identify gaps in information, clarify ambiguity, and ensure decisions are based on a shared understanding

Qualifications:

• 2+ years experience in business operations, analytics or related field
• High energy with a passion for solving complex problems
• Strong written and verbal communication skills, including the ability to explain technical concepts to non-technical audiences
• Demonstrated ability to operate in ambiguity and take initiative to gain clarity
• Understanding of agile software development methodologies and product delivery workflows
• Ability to analyze and synthesize business and technical data to inform recommendations
• Strong prioritization skills and ability to manage multiple streams of work

Desired Skills

• Experience in the financial services or digital banking industry
• Familiarity with software integration concepts including SAML-based SSO and RESTful APIs
• Ability to query and retrieve data from tools such as Jira for reporting and analysis
• Experience with Confluence and other documentation tools
• Working knowledge of a programming language or scripting concepts (for understanding technical conversations)

The salary range for this position is: $73,733 - $110,600

Cool Things to Know

Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.

Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.

Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.

Pay Transparency: As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.

The Important Stuff

Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.

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J.D. Power 2024 Mobile App Platform Certification ProgramSM recognition is based on successful completion of an audit and exceeding a customer experience benchmark through a survey of recent servicing interactions. For more information, visit jdpower.com/awards.