To learn more about Arkansas Blue Cross and Blue Shield Hiring Policies, please click here.

Applicants must be eligible to begin work on the date of hire. Applicants must be currently authorized to work in the United States on a full-time basis. ARKANSAS BLUE CROSS BLUE SHIELD will NOT sponsor applicants for work visas in this position.

Arkansas Blue Cross is only seeking applicants for remote positions from the following states:

Arkansas, Florida, Georgia, Illinois, Kansas, Louisiana, Minnesota, Mississippi, Oklahoma, South Carolina, Tennessee, Texas, Virginia and Wisconsin.

Job Summary

The Business Analyst supports enterprise business solutions operations by performing analytical work requiring root cause analysis and/or audits of existing business processes, procedures and/or systems for the purposes of identifying and executing improvement initiatives. Testing and documentation of system(s) is critical in this role. Incumbent is responsible for ensuring operational data integrity, ease of use, proper functionality and consistency with set objectives.

Requirements

EDUCATION

Bachelor’s degree in Business, Computer Science, Healthcare Management or related field. In lieu of degree, five (5) years' health related non-clerical experience with an insurance, managed care, healthcare or technology related organization will be considered.

EXPERIENCE

Minimum five (5) years' business analysis experience with a complex system technology.

Possess in-depth knowledge of insurance technology systems such as claims processing, marketing, membership, enrollment, customer service, financial and provider systems. OR applicable Masters in related field with minimum three (3) years’ experience.

Project Management experience preferred.

ESSENTIAL SKILLS & ABILITIES

Analyze information

Time management

Strategic approach

Objectives oriented

Critical thinking

Documenting/recording information

Training abilities

External communication

Mathematical reasoning

Monitoring plans

Oral comprehension

Continuous monitoring

Written comprehension

Interpersonal relationships

Oral communications

Microsoft Office

Problem solving

Learning quickly

Decision making

Interpersonal communication

Written expression

Problem sensitivity

Planning activities

Prioritization

Organizing

Skills

Analytical Decision Making, Analytical Problem Solving, Collaborative Communications, Continued Learning, Critical Thinking, Cross-Functional Communications, Cross-Functional Planning, Data Analysis, Documenting/Recording Information (Inactive), Educational Development, Interpersonal Relationship Management, Mathematical Reasoning, Microsoft Office, Oral Communications, Problem Sensitivity, Process Monitoring, Strategic Planning, Time Management, Written Communication

Responsibilities

Collaborates with various internal departments, analysts, development teams, external vendors and leadership to ensure proper testing, and system functionally is met where needed., Collects and audits data, performs root cause analysis of issues or problems, and proposes solutions based on best practices, and current and future needs of the business., Comprehensively documents process flows., Creates test plans, scripts and/or test cases to provide in-depth testing, verification, documentation and implementation of systems errors, changes, and enhancements to ensure proper system functionality., Identifies and documents current processes, while anticipating and adjusting for problems and roadblocks, to ensure increased operational efficiencies and productivity improvements., Independently clarifies report needs with clients to understand the purpose and content of request, utilizing systems to create and deliver analysis to meet clients' needs, audits, and analyzes data to verify qualify and data integrity. Points out and researches data anomalies., Leads the design of new projects and programs by evaluating current practices, while conferring with management in order to define scope of work, purpose, goals and objectives, timelines and resource requirements for implementation., Maintains and documents existing enterprise business solution processes and/or system changes, which may also require the development and delivery of training programs or presentations. Thorough documentation is essential to the ongoing business processes., Manages small to large scale projects through all phases of the standard product lifecycle, including preparation and maintenance of project plans, deliverables, change management, status reporting, identifying resources and individual responsibilities, scheduling and calendar management, and post-project reporting., Performs other duties as assigned., Prepares reports or audits by analyzing and summarizing the information and trends to make recommendations regarding process changes., Serves as the operational subject matter expert to assist in the design, development, testing, documentation and evaluation of processes, procedures, and/or systems ensuring the results are measurable improvements. This includes responsibility for enterprise business solution system upgrades and system enhancements that require extensive system testing and documentation., Works directly with decision makers and end users to capture and document current and potential future operational goals, needs, and requirements.

Certifications

Security Requirements

This position is identified as level three (3). This position must ensure the security and confidentiality of records and information to prevent substantial harm, embarrassment, inconvenience, or unfairness to any individual on whom information is maintained. The integrity of information must be maintained as outlined in the company Administrative Manual.

Segregation of Duties

Segregation of duties will be used to ensure that errors or irregularities are prevented or detected on a timely basis by employees in the normal course of business. This position must adhere to the segregation of duties guidelines in the Administrative Manual.

Employment Type

Regular

ADA Requirements

2.1 General Office Worker, Semi-Active, Campus Travel - Someone who normally works in an office setting or remotely, periodically has lifting and carrying requirements up to 40 lbs and routinely travels for work within walking distance of location of primary work assignment as essential functions of the job.