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Our Corporate & Commercial Banking (CCB) business is entering an exciting new phase of growth, and to help deliver the investment portfolio supporting this, we are growing our CCB Change team with this exciting Business & Change Analyst opportunity.

You will work collaboratively with the programme team and business stakeholders to understand business change needs, assess the impact of those changes, capture, analyse and document requirements, and support the testing, communication and delivery of requirements with relevant stakeholders.

You will act as a key interface between the business sponsors and stakeholders and the technology and delivery teams to ensure that project implementation is smooth and on time. Using data capture, modelling and analysis, you will help to ensure the identified business needs are addressed by the project outputs and you will facilitate interaction and alignment across stakeholders.

The difference you’ll make:

• Supporting the smooth implementation of new products, services and functions by understanding the customer, process, technology and people impacts of change and anticipating risks and issues

• Considering the potential risks associated with suggestions and recommendations made around business requirements and project solutions and escalating where required

• Engaging with programme team members and stakeholders, in support of robust and successful project outputs (particularly as regards financial costs)

• Participating in the design process coordinated by the programme team, including process mapping, design and data analysis, process improvement and functional design completion

• Producing written documentation to support analysis, reporting on findings and presenting to stakeholders when necessary

• Working collaboratively with the wider programme team to deliver the agreed programme objectives

What you’ll bring:

• Knowledge of investigation & analysis techniques, business process modelling, requirements development and impact assessment

• Problem solving skills and ability to break down complex problems into manageable pieces and propose a course of action

It would also be nice for you to have:

• Analytical skills and an analytical mindset

• Able to build rapport with project stakeholders and demonstrate influencing skills.

• Good knowledge of Microsoft Office (Excel, PowerPoint, Word)

• Knowledge and understanding of programme governance and working in a regulatory environment

What else you need to know:

We want our people to thrive at work and home, and we recognise that many people benefit from flexible arrangements. To enable us to deliver the best outcomes for our customers and to help each other develop we understand the importance of having the right balance of spending time together in an office while maintaining flexibility.

By working this way, we can continue to create moments that matter for everyone. To support this, we offer site-based contracts with a hybrid working pattern and we’re happy to discuss specific requirements throughout the recruitment process.

We are a national business, and this role will be based in any one of our CCB offices which includes; Belfast, Birmingham, Glasgow, Liverpool, Manchester and Milton Keynes. We are happy to discuss location preferences with you during the recruitment process. Our current expectation is at least 2 days in an office every week.

If you’re interested in this role but with part time hours or a job-share we would still love to hear from you and discuss these.

Inclusion

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

How we’ll reward you.

As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs.

• £500 annual cash allowance to spend on our great range of benefits.

• Eligible for a discretionary performance-related annual bonus

• We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer

• 27 days’ holiday plus bank holidays, which increases to 28 days after 5yrs service, with the option to purchase up to 5 contractual days per year

• Voluntary healthcare benefits at discounted rates. Including: Bupa medical insurance, dental insurance, healthcare cash plan and health assessments

• Benefits supporting you and your family, such as death-in-service benefit, income protection, and voluntary life assurance and critical illness cover

• 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more

• Share in Santander’s success by investing in our share plans

• Support your favourite causes through charitable giving and our community partnerships

Learn more about our benefits and family friendly policies

What to do next:-

If this sounds like a role you’re interested in, then please apply.

If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through telephone, email, or face to face. You can contact us at resourcing@santander.co.uk or call 0870 414 9080.