Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones.

Responsibilities:

• Lead the assessment of the design and effectiveness of the risk and control environment to support the FLU and ensure adherence to enterprise wide standards

• Ensure that changes are appropriately documented, risks are assessed, and metrics are developed and monitored to ensure adherence to Enterprise Change Management Requirements.

• Manage the procedure environment for the FLU including setting the foundation as the control infrastructure

• Manage and review all operations FLU responses for regulatory exams, internal audits, regulator responses, and other monitoring and inspection reviews

• Perform the monitoring of controls, identifying issues and control improvements for remediation.

• Act as the primary liaison with the business, auditors, Global Compliance and Operational Risk (GCOR), and Global Regulatory Relations.

• Ensure timely delivery of all Regulator responses and artifacts, negotiating delivery times as required for complex requests

• Manages the performance and productivity of team members

Required Qualifications:

• 5+ years risk, compliance, controls or equivalent experience

• Knowledge of key laws, rules, regulations and policies applicable to sales processes

• Subject matter expertise of contact center processes

• Strong critical thinking and problem solving skills used to partner across various levels of leadership

• Ability to work in a self-directed manner and take a proactive approach to job responsibilities

• Intellectual curiosity, strong analytical skills and mindfulness

• Detail oriented with the ability to handle a variety of tasks and initiatives independently

Skills:

• Controls Management

• Risk Management

• Stakeholder Management

• Drives Engagement

• Influence

• Decision Making

• Monitoring, Surveillance, and Testing

• Problem Solving

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - RI - Lincoln - 670 George Washington Hwy (RI1541)

Pay and benefits information

Pay range

$99,800.00 - $156,500.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.