At CWB, we strive to build value for the people who choose us every day: our people, our clients and our investors. We do this by:

• Putting people first and building relationships with intention

• Seeking out and embracing new ideas

• Believing that how we do things is as important as what we do

Business Coordinator, Commercial Accounts

Roles Specifications

Hybrid Work Environment – flexibility required

Location | Surrey Panorama Banking Centre, Strawberry Hills Banking Centre, or Langley Banking Centre

CWB is a bank built for business owners

Commercial Real Estate Lending

Financing experts in land acquisitions, land development, & construction financing.

With over a century of combined expertise in commercial real estate, our market expertise & local advice resonates with clients – who see us as a partner, not just a lender. No matter the initiative, our team assesses projects through the same lens as our clients – based on its strength, ability to grow their business & by what’s happening in the local market. Roll up your sleeves and get to work – on-site, off-site, over the phone – help business owners build in our communities.

Capitalize on an opportunity & develop your career with CWB

The overwhelming majority of our employees say CWB is a Great Place to Work®

We’re different from other employers in the way we engage our employees - caring, responsive, and armed with an obsession for growing talent. Our reputation is powered by a people first culture that ensures our employees be and feel heard, promotes inclusivity and diverse viewpoints, and inspires collaboration and innovation.

Our employees love CWB. You’ll love it here too.

The opportunity

The Business Coordinator, Commercial Accounts is responsible to provide and manage crucial sales support and operational services as part of the commercial banking team. The role is accountable to ensure customer service excellence through proactive and/or completion of administrative tasks and processes required to facilitate effective sales, loan management, underwriting, adjudication, regulatory compliance and/or credit support functions.

Specific Accountabilities

Sales Administration & Process Management

This role is responsible for supporting unrivaled client experiences through delivering best in class experiences for direct team & internal partners through the execution of critical sales and business administrative support with accuracy and efficiency.

• Respond to all internal & external inquiries and requests

• Ensure lending transactions occur within scheduled target dates

• Identify issues and enforce necessary due diligence as it relates to business and credit support activities, procedures, and documentation, with escalation to leader, as appropriate

• Responsible for receipt and forwarding of Financial Statements

• Coordinate margining activity for assigned unit(s): tracking, receipt, review, and submission

• Managing daily Commercial Overdraft report, preparation, and submission of necessary Credit Correspondence Memos

• Credit analysis limited to requests such as cash secured credit card facilities

• Preparation of annual review request letters

• Work to ensure standardized processes are followed and data integrity is consistently achieved, monitored, and maintained

• Ensure proper fees are appropriately collected to avoid potential loss revenue

Operational Credit Risk & Compliance Support

• Organize, prioritize, and manage requests sourced from banking district sales teams, including support for loan pricing and payout calculations, generation of risk scorecards, financial statement spreading, and prompting of set-ups of client profiles and collateral security requirements on applicable CWB systems

• Assist with the completion of risk scorecards and Risk-Adjusted Return on Capital (RAROC) models to ensure strong data integrity and achievement of adequate risk-based returns on commercial lending facilities

• Assist with the effective communication and coordination of documentation and funding processes completed

• Maintain appropriate risk management, monitoring and reporting practices in compliance with all internal controls to ensure the banking district remains in continuous compliance with requirements of internal audit and regulators

• Ensure all account and services meet compliance and operational guidelines including KYC and AML

• Utilize queue management system to support accurate completion of lending requests, documentation requests, loan fundings, payouts, etc.

• Draft Commitment Letters, Powers or Attorney and other necessary documentation as well as periodic maintenance of sales prospect profiles and other individual and team reporting

• Preparation, distribution, and completion of various business management and performance reports (out of order report, credit decision report and credit review date report) while ensuring appropriate follow up actions and/or escalations are implemented to address identified issues

• Accurate and timely maintenance of various business management and performance reports, including out of order reports, delinquency reports, AML reports and other portfolio monitoring requirements.

• Ensuring required documents are uploaded to banking systems

• Ensure proper follow up of non-standard lending/payments agreements in accordance with lending agreements (for example, annual principal paydown)

• Shared drive maintenance and management

Relationship Building

• Foster strong working relationships with internal partners and external clients/vendors to help deliver value-added services in line with CWB’s brand promise

• Exercise discretion and respect the confidentiality of all client and vendor transactions

• Work collaboratively to support workflows and communications, including direct follow ups with internal and external stakeholders as required

The successful candidate

This role is geared for a high performing professional keen to grow their career in the financial industry. A unique combination of knowledge and skills come together in perfect harmony: administration, finance & credit! This candidate is service driven, agile, responsive, and thorough. Organizationally fluent, the incumbent will multitask and prioritize with ease while remaining on point, focused on accuracy, and ensuring data integrity. You thrive on interacting and engaging with others in all forums – virtual, in-person or otherwise. You build effective relationships quickly and enjoy collaborating with others to achieve results. Sound financial knowhow gives you the courage to resolve challenging situations assertively & positively. Your determination to succeed is the only motivation you need. You are an avid consumer of knowledge and technologies & tools – learning only fuels your fire and you are committed to growing professionally. Technology is your friend, and there is not a software program you can’t figure out. This dynamic role needs a dynamic candidate.

At CWB, we play to win. Do you?

Core knowledge requirements

• Diploma or Degree in Business Administration or related field with working knowledge of financial statements & analysis. Equivalent experience will be considered.

• Working knowledge of Moody’s Financial Analyst would be considered an asset

Demonstrated experience

• 3 years financial services experience within functions of business administration, sales support, credit support and/or business lending. Additional experience specifically in margining, loan administration and overall commercial lending would be considered an asset.

• Fundamental financial statement analysis required

Looking to grow your career? CWB's got your back!

CWB Career Services built and designed with our employees in mind.

Check it out on INFOserver before you apply.

Why work with us?

Your success is our obsession! And our award-winning culture & benefits back it up.

Proudly recognized by Great Place to Work® in 2024 as one of Canada’s top 50 Best Workplaces & member of Waterstone Human Capital’s Most Admired Corporate CulturesTM Hall of Fame.

Wellness matters . We offer an award-winning benefits package that includes:

• Hybrid work environments

• Everyday flexibility

• Generous company-funded health coverage

• Health care spending account

• A flexible wellness program

• generous time-away options to unplug, rest & recover

Career development. We commit to our employees’ development and help them reach their professional goals with:

• Organization wide coaching services

• Mentorship

• Education support & training programs

B ring your whole self to work. Inclusion is a journey requiring practice & experience to result in a powerful outcome. Your perspective matters & voice will be heard. Find community within the CWB family in our employee represented groups.

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IND-AL

As an equitable employer, CWB Financial Group is committed to providing a safe and inclusive environment where a diverse workforce thrives. You are welcomed and encouraged to bring your whole self to work. Dignity, respect and equality are non-negotiables. If you require accommodation during any part of the recruitment or selection process, please reach out.

Closing Date:

* Position closes at 12:01am on the close date identified below.