Employer Industry: Corporate Travel Services

Why consider this job opportunity:
- Salary range based on experience and location, with potential for incentives and bonuses
- Comprehensive benefits package including multiple medical and dental plans, flexible spending accounts, and 401k with company match
- Opportunities for professional development through access to LinkedIn Learning webinars and courses
- Flexible work environment with remote work options available
- Chance to work collaboratively across various departments to improve processes and enhance employee morale

What to Expect (Job Responsibilities):
- Manage User Support Service Desk, addressing 2nd level service desk requests and ensuring timely resolution of operational issues
- Translate user requests into requirements for system enhancements and collaborate with leadership to address productivity and process issues
- Monitor GDS requirements and address technical issues related to quality control systems and agent tools
- Participate in client implementations and operational meetings, providing insights on quality control and reporting processes
- Collaborate with the Education and Training team to ensure effective training on GDS products and services

What is Required (Qualifications):
- Minimum of 3 years of experience in travel operations or related field
- Proficiency in at least two of the following GDS systems: Amadeus, Sabre, Travelport Plus/Galileo
- Strong critical thinking, organizational skills, and attention to detail
- Excellent verbal and written communication skills with the ability to manage customer expectations
- Strong teamwork and interpersonal skills to handle multiple projects and priorities

How to Stand Out (Preferred Qualifications):
- Familiarity with corporate travel industry standards and technical environments
- Experience in implementing or managing travel-related systems or tools

#CorporateTravel #BusinessProcessAnalysis #RemoteWork #CareerGrowth #EmployeeBenefits

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