Job Description : Own the customer relationship from a Revenue and Growth perspective. Assist in Service Delivery and addressing customer service needs.

Responsibilities: Responsible for understanding customer’s business landscape, business priorities, pain points, and opportunities for optimization, improvements, and transformation. Establishing, maintaining, and enhancing relationship with key stake holders at different levels (Director, Senior Director, VP) in the customer organization, and ensuring their individual success in engagements with TCS. Understanding TCS services, and solutions across IT, Business, and Engineering, and other TCS service lines. Contextualizing, and combining those services and solutions to meet customer needs and owning the end-to-end sales cycle. Building new offerings and influencing TCS and customer stake holders to invest into new offerings based on Industry trends, and customer objectives. Generate demand through various workshops, cold calls, though leadership articles, and other marketing activities. Develop proactive proposals, response to RFPs and RFIs. Financial management including invoicing, margins, and payments. Own the governance process with the customer, procurement, and compliance organizations. Building the culture of innovation with TCS and customer teams. Act as mentor for the service delivery team.

Qualifications: Education – Minimum Bachelor’s Degree Other : Thorough understanding of pharmaceutical manufacturing process. Knowledge of Pharma manufacturing IT solutions, business process, product vendor land scape, and regulatory requirements. Understanding of IoT, Cloud, Analytics and other technology advancements and their applicability in Pharma Manufacturing. Knowledge pharmaceutical industry landscape, key pharmaceutical companies, suppliers, services providers, and their road maps. Proactive and Innovative. Good analytical skills. Should be able to evaluate a situation and take right decisions. Should be able to own the activities and drive for completion. Excellent planning, interpersonal effectiveness, mentoring, problem solving, and negotiation skills. Should have very excellent oral and written communication. Good technical knowledge in general and knowledge of solutions in Pharma manufacturing.

1) Years of experience required for position : 15 Years

2) Location for the position : Indianapolis, IN, USA or USA Remote with travel

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