Team Members Responsibility:

• Establish a positive rapport and relationship with Student and Departmental Staff, Members and Guest of the Facility.
• Promote Exceptional Customer Service to create a positive environment for members and guests.
• Take Initiative, be proactive, and be confident in decision making.
• Be proactive and prepared to respond to all emergency situations and follow procedure/protocol for pre and post Incident/Accident.
• Maintain a Standard of Excellence in professionalism and cleanliness.
• Serve as a key link between Members and Full-Time Staff by the enforcement of policies and procedures as set forth by the department.

Area Specific Responsibilities:

• Serve as a primary customer service representative for the department of Intramural-Recreational Sports.
• Provide excellent customer service to UVA students, faculty, staff, dependents, and guests of the University.
• Sell recreation memberships, programs, and other services, taking payment for services, and answering the telephone and walk in inquiries.
• Resolve issues in a friendly and efficient manner.
• Prepare reports including financial accountability, payroll deduction, membership retention, program registrations and other service reports.
• Support department initiatives and special events.

Requirements/Qualifications:

• Promote GREAT customer service in a respectful environment
• Successful completion of department training.
• Attend regularly scheduled attendant staff meetings and in-service sessions

Location of positions: Aquatic & Fitness Center, Slaughter Recreation Center, Mem Gym, North Grounds Recreation Center

Anticipated Weekly Hours: 5-15

Compensation: $12.25 Hourly

Positions available for Summer 2024 with the possibility of continuing into the 2024-2025 academic year.

MINIMUM REQUIREMENTS

Education: Current UVA student
Experience: None
Licensure: None

PHYSICAL DEMANDS

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.

The University of Virginia, i ncluding the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician’s Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.