We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

The Business Specialist will be accountable for the handling and accuracy of International Student Pay and International Student Banking Offer payments and must independently resolve complex issues and/or disputes with clients in a professionally manner, investigate reconciliation outages, engaging support from various groups (e.g. ASG, BCC, Client Care, Traders, AML, Corporate Security) as appropriate. The Specialist will also work in a team environment and will participate in project activities (requirements gathering, design feedback, and user acceptance testing).

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

How You’ll Succeed

• Facilitate Investigation and Reconciliation - Apply your previous experience in processing investigations, analyzing, and correcting issues and making recommending solutions at source to eliminate these issues to ensure customer satisfaction.

• Coaching and Relationship Building - Coach junior staff to ensure they understand processes, procedures and the importance of customer service quality.

• Use your extensive knowledge - Wire payment processing and Investigations is highly desirable. This includes expertise on COINS, CUP, GOW, ACH, WSS, PEGA - and in lending expertise on Fraud and AML escalations.

• Work experience in accounting - Reconciling general ledger entries. Investigating general ledger outages. Building reconciliation processes/improving upon reconciliation processes

Who You Are

• You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results.

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.

• You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.

• You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best.

• You look beyond the moment. You make decisions and take actions that will make a difference today and tomorrow. You proactively seek new opportunities to define what's possible.

• Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

Job Location

Toronto-595 Bay St., 7th

Employment Type

Regular

Weekly Hours

37.5

Skills

Accountability, Analytical Thinking, Business Requirements, Collaboration, Innovation, Operational Efficiency, Operations Support, Teamwork