Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

Manages administrative support for a business unit, to include developing strategy, measurements, reporting and administration. Consults with senior management in evaluating current methods and developing strategies to implement changes and improvements. Requires a deep understanding of business unit products, services and processes, and excellent analytical abilities.

LOB Job Description:

Business Support Executive (BSE) works hand-in-hand with the Preferred Business Division Executive (DE). They must deeply influence the development of, and ensure effective execution of the business plan and priorities as defined by the Division Executive. This role serves as a key integration point for the leadership team and business partners in Sales, Operations, Customer Experience and Human Resources, and acts as a point of contact for the Division Executive on an as-needed basis. The BSE collaborates with the Division Exec to proactively engage partners in ensuring gaps are identified and plans are developed/executed to close them.

Core Responsibilities

Facilitation and execution of the Division business strategy:

• Consults with Division Executive to define and facilitate strategies, tactics, measurement and reporting for the regions
• Liaison to Preferred Business Team/Support Partners with demonstrated management of partnerships in a matrixed organization
• Acts as the key integration point for DE, integrating messaging and determining priorities for the Division (simplification and execution for the Sales leaders)
• Integrate and collaborate with Customer Experience and Sales leaders to identify gaps and provide integrated coaching
• Foster effective teamwork and think strategically as well as tactically while continually seeking sales, service, and operations delivery efficiencies
• Calendar management and aligning right resources to support priorities management (event readiness with prep calls, DE readiness with pre-approvals of content)

Provide Business Support in:

• Expense management and key people processes (i.e. staffing)
• Oversees risk and training completion for the Division (compliance, new hire and initiative training – COO for DE)
• Oversees overall communications for the Division
• Conducts in person Market Visits as needed or along with Region Executives (RE) or Division Executives (DE)
• Plans and facilitates Management Routines (i.e. staff meetings, offsite meetings, events)
• Support the Division during disaster response requiring RST activation (In conjunction with RE) as well as BAU Emergency Response (weather, explosions, floods, environmental issues, etc.) training on Blue EM and RST exercises will be provided
• Act as the liaison between the Subject Matter teams (Compliance, Loss Mgmt, Global Tech & Ops), front line execution effectiveness and Business Readiness
• Serve as Subject Matter Expert in assigned projects/initiatives (renovation budget Meetings with BFO, calendar and related business plans)

Required Skills:

Must have 5+ years executive level experience in the following:

• Executive leadership experience in Financial Services required
• Individuals with a strong understanding /knowledge of operational metrics and how they tie into the Risk (Compliance, Audit, Loss Management) and Customer Experience groups will be considered stronger applicants
• Developing and communicating operational strategies and executing on action plans
• Evaluating management routines to reduce variability in processes
• Interpreting data, conducting gap analysis and developing and executing action plans based on data findings
• Proven track record of building strong partnerships and influencing at the executive level without direct authority
• Proven ability to successfully interact, provide consultative support, and effectively influence senior leaders
• Travel required 15% of the time. Most travel will include day trips with some overnight travel

Desired Skills :

• Individuals with prior Consumer Market Executive (CME), Area Executive (AE), or Region Business Support Executive (RBSE) within the Financial Center Channel strongly desired
• Six Sigma Greenbelt certification preferred
• MBA

*Can work from any approved Bank of America location

Shift:

Hours Per Week: