Employer Industry: Customer Service and Support

Why consider this job opportunity:
- Paid training provided to enhance your skills
- Flexible schedule to accommodate work-life balance
- Opportunities for advancement within the organization
- Paid time off to support your well-being
- Access to telehealth care plan for your health needs
- Work with a team that values customer satisfaction and engagement

What to Expect (Job Responsibilities):
- Manage a high volume of incoming calls and generate sales leads
- Identify and assess customers' needs to ensure satisfaction
- Build and maintain sustainable relationships with customer accounts through effective communication
- Provide accurate information and solutions to customer inquiries and complaints
- Keep detailed records of customer interactions and process customer accounts

What is Required (Qualifications):
- Excellent customer service abilities and a track record of exceeding quotas
- Good phone etiquette and strong communication skills
- Familiarity with CRM systems and practices
- Ability to multi-task, prioritize, and manage time effectively
- Must be at least 18 years old with a high school diploma or GED

How to Stand Out (Preferred Qualifications):
- Experience with outbound calling and sales/upselling
- Multilingual or bilingual proficiency, particularly in Spanish
- Strong analytical skills and data entry proficiency

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