Employer Industry: Customer Service

Why Consider this Job Opportunity:
- Competitive pay up to $19.00 an hour
- Opportunity for career advancement and growth within the organization
- Remote work opportunity with required onsite training
- Comprehensive benefits package including vacation, holidays, sick days, and insurance
- Employee recognition events and company matched 401(k) plan

What to Expect (Job Responsibilities):
- Provide high-quality customer service assistance for inquiries related to I-PASS electronic tolling accounts
- Maintain up-to-date knowledge of Illinois Tollway regulations and policies
- Update customer accounts and document phone inquiries with accuracy
- Process credit card payments and make recommendations based on customer needs
- Gather data and communicate effectively to resolve customer issues

What is Required (Qualifications):
- High School diploma or equivalent
- Clear and professional English speaking skills
- 1 to 2 years of call center experience preferred
- 1 to 2 years of customer service experience required
- Minimum typing speed of 25 words per minute with 90% accuracy
- Intermediate computer skills and ability to navigate multiple data screens
- Excellent communication skills and ability to multitask
- Successful completion of assessments or tests associated with the position

How to Stand Out (Preferred Qualifications):
- Bilingual English/Spanish proficiency
- Previous experience in a customer service role
- Ability to type more than 25 words per minute with high accuracy

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.