Industry: Customer Service at a Nonprofit Organization for People Who Are Blind or Visually Impaired

Why consider this job opportunity:
- Competitive hourly pay rate of $18.00
- Generous benefits package including paid vacation, holidays, sick days, insurance eligibility, and life insurance
- Opportunity to work for a nonprofit organization dedicated to serving individuals with disabilities
- Access to employee recognition events and a company-matched 401(k) plan
- Convenient on-site amenities such as reasonably priced food options and micro-kitchens

What to Expect (Job Responsibilities):
- Provide high quality customer service assistance for inquiries related to I-PASS electronic tolling accounts, violations notices, billing issues, technical issues, and general map questions
- Ensure speedy resolution of inquiries by utilizing all available resources
- Adhere to privacy regulations and maintain up-to-date knowledge of Illinois Tollway regulations and policies
- Update customer accounts accurately and maintain documentation of phone inquiries
- Process credit card payments and make recommendations based on customer needs

What is Required (Qualifications):
- High School diploma or equivalent
- Clear and professional English communication skills
- 1 to 2 years of call center experience preferred
- 1 to 2 years of customer service experience required
- Bilingual English/Spanish skills are a plus
- Minimum typing speed of 25 words per minute with 90% accuracy
- Intermediate computer skills and ability to navigate multiple data screens
- Excellent communication skills and ability to multitask
- Successful completion of all assessments or tests associated with the position

How to Stand Out (Preferred Qualifications):
- Fluency in English and Spanish
- Additional years of call center or customer service experience
- Proficiency in typing with a higher speed and accuracy
- Advanced computer skills and experience with various software systems
- Strong problem-solving and data gathering abilities

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