Employer Industry: Customer Service and Support

Why consider this job opportunity:
- Paid training provided to enhance your skills
- Flexible schedule allowing for work-life balance
- Opportunities for career advancement within the organization
- Paid time off to support your well-being
- Access to a telehealth care plan for your health needs
- Supportive work environment focused on customer satisfaction

What to Expect (Job Responsibilities):
- Manage large volumes of incoming calls while providing exceptional customer service
- Identify and assess customer needs to ensure satisfaction and build trust
- Generate sales leads and meet personal sales targets
- Handle customer complaints and provide timely solutions and follow-ups
- Maintain accurate records of customer interactions and process accounts

What is Required (Qualifications):
- Excellent customer service skills with a proven track record of meeting quotas
- Strong phone etiquette and communication abilities
- Familiarity with CRM systems and customer service practices
- Ability to multitask, prioritize, and manage time effectively
- High school diploma or GED and authorized to work in the United States

How to Stand Out (Preferred Qualifications):
- Experience in outbound calling and sales/upselling
- Bilingual or multilingual proficiency, particularly in Spanish
- Strong analytical skills and proficient data entry capabilities

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