Employer Industry: Customer Service and Support

Why consider this job opportunity:
- Paid training provided to ensure your success in the role
- Opportunity for career advancement and growth within the organization
- Flexible schedule to accommodate work-life balance
- Access to wellness resources and a telehealth care plan
- Supportive work environment that values employee feedback
- Paid time off to promote a healthy work-life balance

What to Expect (Job Responsibilities):
- Manage a high volume of incoming calls and generate sales leads
- Identify and assess customer needs to achieve satisfaction and resolution
- Build sustainable relationships with customer accounts through effective communication
- Maintain accurate records of customer interactions and process customer accounts
- Handle customer complaints and provide appropriate solutions within designated time limits

What is Required (Qualifications):
- Excellent customer service abilities with a proven track record of exceeding quotas
- Strong phone etiquette and communication skills
- Familiarity with CRM systems and practices
- Ability to multitask, prioritize, and manage time effectively
- Minimum educational requirement: High school diploma or GED

How to Stand Out (Preferred Qualifications):
- Experience with outbound calling and sales/upselling
- Multilingual or bilingual proficiency is a plus, especially Spanish
- Strong analytical skills

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.