Employer Industry: Healthcare Services

Why consider this job opportunity:
- Salary up to $50.83
- Comprehensive benefits package including health care, life insurance, and a 401(k) Savings Plan with employer matching
- Opportunities for career advancement and professional growth within a large healthcare organization
- Flexible remote work option available for candidates in specified states
- Supportive and inclusive workplace culture that values diversity and employee contributions

What to Expect (Job Responsibilities):
- Forecast staffing needs for the Patient Engagement Center (PEC) to ensure optimal caregiver operations
- Analyze data to align workforce management with business goals and customer satisfaction objectives
- Manage employee scheduling and monitor trends in staffing requirements
- Collaborate with various teams to support the strategic plans of the PEC
- Contribute to enhancing the overall customer experience within the organization

What is Required (Qualifications):
- Bachelor's Degree in a quantitative field such as Mathematics, Statistics, Engineering, Computer Science, Healthcare Administration, or a related field, or equivalent combination of education and experience
- Minimum of 2 years of workforce management experience
- At least 1 year of experience in managing employee scheduling with an emphasis on analyzing trends and forecasting staffing needs

How to Stand Out (Preferred Qualifications):
- Minimum of one year of Customer Service Call Center experience in Healthcare or Information Technology

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