Employer Industry: Coffee and Beverage Retail

Why Consider this Job Opportunity:
- Salary range of $15.83 - $23.75 per hour
- Comprehensive benefits package including 5 vacation days, 12 PTO days, and 13 company-paid holidays
- Opportunity for a paid sabbatical after every 5 years of employment
- Flexible scheduling and remote work environment
- Supportive company culture focused on personal and professional growth
- Unique perks such as a remote office setup bonus and discounted college tuition

What to Expect (Job Responsibilities):
- Provide live support and ticket resolution to store owners, employees, and Area Representatives
- Manage initial troubleshooting and ticket creation for operational and software issues
- Serve as the first point of contact for consumer feedback and inquiries
- Offer BIGGBY® rewards account management services, including resolving discrepancies
- Escalate unresolved issues to next-level support as necessary

What is Required (Qualifications):
- High School Diploma or equivalent required
- Minimum of 1 year of customer service/retail experience required
- 1 year of call center experience highly preferred
- Proficiency in MS Office Suite
- Must possess excellent communication skills, both written and verbal

How to Stand Out (Preferred Qualifications):
- 1 year of BIGGBY® COFFEE Store experience preferred
- Knowledge of Fresh Desk Ticketing platform or similar systems preferred
- Basic IT and operational troubleshooting abilities preferred

#CoffeeIndustry #CustomerService #RemoteWork #CareerGrowth #EmployeeBenefits

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