Employer Industry: Coffee Retail

Why consider this job opportunity:
- Salary range: $15.83 - $23.75 hourly
- Paid medical leave time off and 13 company-paid holidays per year
- 401K contribution and company match
- Flexible scheduling and remote work options
- Opportunity to work with a passionate team dedicated to making a positive impact
- Remote office setup bonus and additional perks like discounted merchandise and pet insurance

What to Expect (Job Responsibilities):
- Provide live support and ticket resolution to store owners, employees, and Area Representatives via the internal call line and ticketing platform
- Manage initial troubleshooting and ticket creation/management/resolution for operational issues related to technology and software programs
- Serve as the first point of contact for consumer feedback and provide ongoing support
- Offer BIGGBY® rewards account and card management services, including troubleshooting and resolving discrepancies
- Escalate unresolved issues to next-level support as needed

What is Required (Qualifications):
- High School Diploma or equivalent required
- Minimum of 1 year of customer service/retail experience
- Minimum of 1 year of call center experience preferred
- Proficient in MS Office Suite
- Ability to communicate clearly in written and spoken English

How to Stand Out (Preferred Qualifications):
- 1 year of BIGGBY® COFFEE store experience preferred
- Knowledge of Fresh Desk Ticketing platform (or similar system)
- Basic IT and operational troubleshooting abilities
- Excellent communication skills with a customer service-oriented mindset
- Ability to manage stress and conflicts in a work setting

#CoffeeIndustry #CustomerService #RemoteWork #PartTimeJob #CareerGrowth

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