Business Wire

Call Center Associate


Pay$56000.00 - $62000.00 / year
LocationSan Francisco/California
Employment typeFull-Time

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  • Job Description

      Req#: 98f1c5df-c6e1-4372-83db-3d1a17561f76
      Employer Industry: Press Release Distribution and Regulatory Disclosure

      Why consider this job opportunity:
      - Salary range of $56K to $62K/year
      - Ability to work remotely
      - Excellent health benefits that begin on your first day of employment
      - Monthly fitness allotment, tuition reimbursement program, and enhanced mental health resources
      - 401(k) plan with generous company match and annual profit-sharing contribution (subject to company performance)
      - Generous PTO, Floating Holidays, Wellness Day Off, and Birthday Day Off

      What to Expect (Job Responsibilities):
      - Field incoming calls from clients, including account inquiries
      - Review onboarding of new or returning customers and activate accounts
      - Act as a liaison between external and internal clients to ensure all needs are met
      - Resolve client disputes that may require extensive research and rebilling
      - Partner and communicate effectively with internal teams, ensuring all requests are handled accurately and efficiently

      What is Required (Qualifications):
      - Well-rounded knowledge of accounts receivable processes, including billing, cash receipts, and collections
      - Excellent verbal and written communication, research, problem-solving, and time management skills
      - High level of accuracy, efficiency, and accountability
      - Attention to detail and ability to build relationships with clients and internal departments
      - 1 year of relevant experience preferred

      How to Stand Out (Preferred Qualifications):
      - BA/BS degree or international equivalent, along with customer service experience
      - Previous experience providing excellent customer service in a fast-paced environment
      - Proficient in standard business applications, including Microsoft Office (Word, Excel)
      - Working knowledge of a CRM system, preferably Salesforce

      #PressRelease #CustomerService #RemoteWork #CareerOpportunity #HealthBenefits

      "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
      We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
  • About the company

      The global leader in press release distribution and regulatory disclosure. Public relations and investor relations professionals rely on Business Wire for broad-based and targeted market reach.