Employer Industry: Subrogation Services

Why consider this job opportunity:
- Salary up to $14.00 hourly
- Opportunity to earn additional bonuses through a tiered support bonus system and FNOL incentive program
- Fully remote work environment with flexible scheduling options
- Paid time off accrued at a rate of 5 hours per pay period, totaling 3 weeks in the first full year
- Comprehensive benefits package, including a matched 401k and monthly internet service reimbursement
- Recognized as a Top Workplace by The Oklahoman for four consecutive years

What to Expect (Job Responsibilities):
- Accept inbound calls from engineers, technicians, and other field operators reporting First Notice of Loss (FNOL)
- Accurately enter data into a customized database while communicating effectively
- Report underground damage to locate companies when applicable
- Provide outstanding service to customer representatives
- Analyze photos and map the correct location of reported damage

What is Required (Qualifications):
- Minimum of 6 months to 1 year of previous customer service call center experience
- High School Diploma or equivalent
- Ability to type a minimum of 55 words per minute, error-free; a typing test will be required
- Advanced phone and verbal communication skills
- Fully competent with Microsoft Excel, Word, Outlook, PDFs, and internet searches

How to Stand Out (Preferred Qualifications):
- Experience with Microsoft Teams is a plus
- Strong active listening skills
- Excellent written communication and reading skills, with the ability to follow a script
- Ability to analyze and interpret photos to determine damage
- Capacity to establish a suitable home work environment

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