Employer Industry: Workforce Management Services

Why consider this job opportunity:
- Pay: $16.63/hour
- Comprehensive 3-week training program to ensure readiness for the role
- Flexible work hours between 8:00 am and 6:00 pm EST
- Opportunity to make a positive impact by assisting individuals and families in accessing essential healthcare services
- Work remotely from the comfort of your own home
- Join a supportive and dynamic team dedicated to excellent customer service

What to Expect (Job Responsibilities):
- Provide information and support to individuals, families, small group employees, and brokers regarding eligibility and enrollment for Medicaid and Qualified Health Plans
- Utilize the State's eligibility and enrollment portal, CRM software, and other systems to assist Maryland consumers
- Address customer inquiries and resolve issues with a focus on problem-solving
- Maintain effective communication with clients in English or Spanish
- Ensure a high level of customer satisfaction through dedicated service

What is Required (Qualifications):
- Must have your own computer (BYOD - Bring Your Own Device)
- Excellent communication skills in English or Spanish
- Strong problem-solving abilities and a customer-centric mindset
- Ability to navigate and utilize various online systems effectively
- Availability for flexible shifts between 8:00 am and 6:00 pm EST

How to Stand Out (Preferred Qualifications):
- Previous experience in customer service or a similar role
- Familiarity with healthcare services and enrollment processes
- Ability to work independently and manage time effectively
- Bilingual skills in additional languages beyond English and Spanish

#WorkforceManagement #RemoteWork #CustomerService #HealthcareAccess #CareerOpportunity

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